Flights are booked.

Sunday, October 12, 2008

After the first call Jeff made last night when the computers were down, they told him they would be back up in 90 minutes. So he called back at about 11:30 and they were still down so they told him to call back in an hour at 12:30. At 12:30 he called back and the air miles award service lines had closed at 12:00. So, this morning he called back and finally managed to get our flights changed. last night they had told us that there would be no charge for the change because it was due to the schedule change that they had made. So the flights were re-booked and our confirmation email was sent out. I checked the email and it included extra charges that were not supposed to be there. Jeff got back on the phone and was trying to take care of it before we left for church this morning. Nobody seemed to even know what the charges were for but they finally figured it out and took the charges off just a few minutes before we had to leave for church. I think everything seems to be correct now. Whew, that was a lot of work for a change on just one leg of our journey!